Refund Policy

Customer satisfaction is the top priority. Every Guardality order is backed by a 30-day money-back guarantee handled directly by the manufacturer.

1. 30-Day Money-Back Guarantee

If for any reason a customer is not fully satisfied with their Guardality purchase, they may request a refund within 30 days of the delivery date. The product must be returned in its original condition and packaging.

2. How to Request a Refund

Refund requests must be submitted directly to the manufacturer's customer support team using the contact information included in the order confirmation email. The request should include:

• Order number
• Full name used at checkout
• Reason for the refund request

3. Return Shipping

Once the refund request is approved, the manufacturer will provide return instructions. Unless the product is defective or the wrong item was shipped, return shipping costs are the customer's responsibility.

4. Refund Processing

After the returned product is received and inspected, the manufacturer will notify the customer of the approval or rejection of the refund. Approved refunds are processed back to the original payment method within 5–10 business days. Depending on the bank or card issuer, additional time may be required for the refund to appear on the customer's statement.

5. Damaged or Defective Items

If a product arrives damaged or defective, the customer should contact the manufacturer within 7 days of delivery with photos of the issue. A free replacement or full refund will be provided.

6. Non-Refundable Items

• Products returned more than 30 days after delivery.
• Products that have been damaged due to misuse or improper handling.
• Products returned without prior authorization.

7. Cancellations

Orders may be cancelled free of charge before they are dispatched. Once an order has shipped, the standard refund procedure applies.